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    Returning Student Enrollment

    Coppell ISD is using the Infosnap online enrollment system again for the 2016-17 school year.  As always, your student’s enrollment for the 2016-17 school year will not be complete until the online enrollment has been submitted.

    How do I get started?

    An email will be sent in early July to parents/guardians with instructions and a link with a secure “snapcode” that links directly to a student’s information.  Parents will receive a separate email with a different “snapcode” link for each student.

    • Click the unique link provided in the Returning Student Enrollment email.  (*This link has the snapcode embedded in it so you won’t have to type it in to access your student).
    • If you already have an InfoSnap account from last year, you will use that to sign in using the Account Sign In section on the right side of the screen.  If you do not have an account, you will use the Create an Account section on the left side of the screen.  Please note that you cannot create a new account with an email address that already has an account associated with it.  If you have just forgotten your password, use the Forgot password? link.
    InforSnap2   
    •  Once you have either logged in or created an account, the system will take you through the forms you must fill in to complete the online enrollment process.  Make sure you Submit at the end of the process.
    • After submitting the completed form, if you have additional students to register, you will need to click the Returning Student Registration link and enter your next student’s unique snapcode that you received in a separate email 

    Frequently Asked Questions

    Why do I need an account?
    If you’ve never completed an online form with InfoSnap, you will need to create an InfoSnap Account. This allows you to securely save your work and come back at a later time if necessary. You will also be able to use this account each year for this process. You can use your email address or cell phone number. Forms for multiple children can be completed in the same account.
     
    Does each parent need an account? 
    No. A family can create one account and complete the online process for multiple children. Also note, that up to two parents/guardians should receive an email with a student’s unique “snapcode.” Once a parent sets up an account and starts the enrollment process using the “snapcode,” the enrollment process must be completed through that account.
     
    What’s a snapcode? 
    The snapcode is like a key to your child’s data for the upcoming school year. You should receive a unique snapcode for each child. Make sure you enter it exactly as it appears in the email, with no spaces or punctuation. Up to two parents/guardians should receive an email with a student’s unique “snapcode.” Once a parent sets up an account and starts the enrollment process using the “snapcode,” the enrollment process must be completed through that account.
     
    How long will it take to complete the online enrollment process?
    Since much of the information will be pre-populated from the previous year, it should only take about 20 minutes to complete all the forms. The system will time-out after a period of inactivity, so it is best to have all your authorized (emergency) contacts and medical information ready when you start the process. Infosnap does allow you to save your work and come back at a later time, if necessary, to complete the enrollment.
     
    Do I have to answer all the questions?
    Questions marked with a red asterisk (*) are required. 
     
    What if I make a mistake? 
    If you would like to make a change, prior to submitting the form, you can either navigate back to the page using the “< Prev” and “Next >” buttons. Or if you are on the Review page, click on the underlined field. If you have already submitted the form, then you will need to contact your student’s school, so they can make the changes for you.
     
    Can I update my emergency contact information throughout the year?
    No. Infosnap is only open for a period of time. Once the enrollment has been submitted, you will not be able to go back into the system and update emergency contact information or any other contact information.  You will need to contact your student’s school to make changes to any contact information.
     
    Can I make changes after I submitted the form?
    No. If you have already submitted the form, then you will need to contact your student's school, so they can make changes for you.
     
    I can't submit?
    On the Review and Submit page, please click on any red "REQUIRED." This will take you to the place in the forms that has a required question that needs to be answered. Once all the "REQUIRED" portions of the forms have been completed you should be able to submit and complete your enrollment.
     
    I’ve completed the form, now what? 
    Once you have finished entering your information, click “Submit.” This will send all of the information you’ve entered to the school. If you cannot click on this button, you will need to make sure that you have answered all REQUIRED questions. 
     
    What if I have more than one student in the district? Do I need to do this for each child?   
    Yes, because you’ll need to provide information that is specific for each child. We recommend that you complete and submit one form and then start another – this will allow you to “snap” (or share) selected family information, which saves you time. 
     
    I have moved and I can't change my address?
    Student addresses must be changed by the campus in order to verify residency and zoned campus. Parents will need to bring a copy of their settlement statement or Lease agreement to the campus to make this change. Complete your infosnap enrollment with the old address and bring proof of residency before school begins.

    Help Me

    I never received an email with the snapcode or can't find my snapcode.

    If you can't find the email from "cisd-emailer@coppellisd.com" with a subject line:  Coppell Independent School District Returning Student Enrollment for (Student Name), please check your spam or junk folder. If you are still unable to find the email contact your campus secretary.

    Infosnap is unable to answer my question.

    Contact your campus secretary.
     

    I have a question.

    Infosnap has a “Contact Us” link at the bottom of every page (see the image below).  When you click the link, you will get a help page that has a number of topics that may be able to answer your question.  If not, there is an “Ask Us” tab on the left side of the help page and there is also a “Chat” button on the bottom left corner of the help page.

     InfoSnap

    Help! I’m having technical difficulties.

    Contact the InfoSnap Support Line toll free at (866) 752-6850 or support@InfoSnap.com. Infosnap can help with resetting usernames and/or passwords as well as other technical support issues.

    I’m not sure how to answer a question. I don’t know what the question is asking. 

    You can contact your school/district by phone or email to ask any general questions about the form.
     

    I don't know my student ID number.

    You can find your student's ID number on his/her report card. Also, if you have the Coppell ISD mobile app you can find the student ID listed on the top of the profile page for your child.

    Helpful Tips on Enrollment Forms

    Family
    Make sure all legal guardians/parents are listed.
     
    Authorized Contacts
    Do not list parents in this section. List all persons who you anticipate might need to pick-up your child for various reasons including emergencies, illness, travel, early release, etc. This includes siblings, grandparents, neighbors, etc. You will need to provide a phone number for all authorized contacts. All authorized contacts must present a photo ID before picking up a student. You will not be able to update emergency contact information once your enrollment form is submitted. If you need to update or add emergency contact you will need to contact your campus.
     
    Medical
    It would be helpful to have gathered information for all doctors and prescriptions and medical history prior to beginning the online enrollment process. The Infosnap forms will take the place of many of the previous medical forms completed by hand in previous years; however, there may still be some forms that will be need to be downloaded, printed and completed and/or signed by a doctor and turned in to the school.
     
    Agreements
    Most agreements require the acknowledgement of both the parent and the student. Please make sure you take the time to read the policies and discuss it with you student. These agreements include the CISD Student Code of Conduct, Technology Responsible Use Policy, Student Handbook, Truancy policy, and E-Communications. For copies of all these policies visit www.coppellisd.com/policies 
     
    Disclosure
    Due to a change in Board policy, student directory information may NOT be released to any third party requester. Third party requesters include, all businesses and non-profit agencies as well as PTOs and Booster Clubs. Thus, parents are given the option to either give or deny permission for CISD to use directory information. The PTOs and Booster Clubs will need to obtain contact information on their own.
     
    Campus
    For some campuses, you will be able to sign general field trip or off-campus lunch permissions for use throughout the year.” Specific information about any field trips will be given to parents prior to the trip. Parents may also opt out of any field trip throughout the year.
     
    Signature
    The electronic signature is treated like a handwritten signature on a paper form. It is against the law to falsify a signature.
     
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